My name is Leslie Chapman and I am the founder and director of Therapeia, which offers support to providers and managers of residential and home care services in the adult social care field. I have a particular interest in helping services develop a culture of good governance based on robust quality assurance (QA). This in turn provides the cornerstone of the CQC’s ‘Well-led’ domain of the services that it regulates.
My experience as a consultant, a senior manager, and as a CQC inspector has proved to me that a service that is Well-led, and especially one rooted in a culture of good governance, is far more likely to be rated as ‘Good’ or ‘Outstanding’ overall by the CQC. Furthermore, good governance is the basis for Regulation 17 of the Health and Social Care Act which underpins the ‘Well-led’ domain.
I offer two specific services in relation to quality assurance and good governance:
||QA and Governance Reviews|
In addition, I can offer a range of other services related to the wider ‘Well-led’ domain of service provision. Please email me with your specific requirements in the first instance.
There are also a number of freely accessible resources on this site which include a range of posts on QA, governance, change management and other ‘Well-led’ issues, a presentation on organisational culture, an overview of the KLOEs, and guidance on the ‘Outstanding’ rating.