My name is Leslie Chapman and I am the founder and director of Therapeia, which offers support to providers and managers of residential and home care services in the adult social care field. I have a particular interest in helping services develop a culture of good governance based on robust quality assurance (QA). This in turn provides the cornerstone of the CQC’s ‘Well-led’ domain of the services that it regulates.
My experience as a consultant, a senior manager, and as a CQC inspector has proved to me that a service that is Well-led, and especially one rooted in a culture of good governance, is far more likely to be rated as ‘Good’ or ‘Outstanding’ overall by the CQC. Furthermore, good governance is the basis for Regulation 17 of the Health and Social Care Act which underpins the ‘Well-led’ domain.
I can offer a range of services in the field of quality assurance and governance which include:
- Access to Therapeia’s online KLOE Audit Toolkit. This contains all the necessary resources for providers and managers to conduct their own, continuous service monitoring, and is based on collecting evidence for all of the service’s key lines of enquiry (KLOEs) using the CQC’s own methodology. It can also be used to help prepare for CQC inspections.
- Bespoke training in quality assurance and how this relates to the wider CQC inspection and governance framework. This can help you develop a culture of good governance as well as helping you prepare for your next CQC inspection.
- Quality Assurance and Governance reviews aimed at helping ensure that you have the right systems and processes in place to continuously monitor all aspects of your service.
There are also a number of freely accessible resources on this site which include a range of posts on QA, governance, change management and other ‘Well-led’ issues, a presentation on organisational culture, an overview of the KLOEs, and guidance on the ‘Outstanding’ rating.
Please do take the time to explore the resources on this site, and please do not hesitate to contact me if you would like to discuss your specific QA and governance needs in more detail.