My name is Leslie Chapman and I am the founder and director of Therapeia, which offers support to providers and managers of residential and home care services in the adult social care field. I have a particular interest in helping services develop a culture of good governance based on robust quality assurance (QA). This in turn provides the cornerstone of the CQC’s ‘Well-led’ domain of the services that it regulates.
My experience as a consultant, a senior manager, and as a CQC inspector has proved to me that a service that is Well-led, and especially one rooted in a culture of good governance, is far more likely to be rated as ‘Good’ or ‘Outstanding’ overall by the CQC. Furthermore, the Well-led aspect of a service is underpinned by statutory Regulation 17 of the Health and Social Act.
The two ‘core’ services that I provide are:
- Access to Therapeia’s online QA Self-Assessment Pack. This contains all the necessary resources for providers and managers to conduct their own, continuous service monitoring, and is based on collecting evidence for all of the service’s key lines of enquiry (KLOEs) using the CQC’s own methodology. It can also be used to help prepare for CQC inspections. In addition, it can either complement, or provide a very cost-effective alternative to, third party ‘mock inspections’.
- Bespoke training in quality assurance and how this relates to the wider CQC inspection and governance framework. This can help you develop a culture of good governance as well as helping you prepare for your next CQC inspection.
I can also offer a range of other services relating to QA, governance and the wider ‘Well-led’ domain. Please email me with your specific requirements in the first instance.