What does ‘well-led’ mean?

According to the CQC,  a ‘well-led’ service (in both the adult social care and healthcare sectors) is one where : …the leadership, management and governance of the organisation make sure it’s providing high-quality care that’s based around your (the service user’s) individual needs, that it encourages learning and innovation, and …

Staying One Step Ahead

Demystifying quality assurance and the CQC In my experience, many providers and managers of residential or home care services associate the term ‘CQC’ with inspections (usually unannounced), panic and anxiety, unwarranted interference and disruption, anger and resentment, reports and ratings, and a range of other activities processes, thoughts and emotions …

Is ‘good’ good enough?

Is ‘good’ good enough? This may sound a rather strange question, especially for providers who have worked hard to ensure they get a ‘good’ CQC rating in all or most of the five domains that the CQC now looks at in every inspection. However, I would argue that there are …

Approaches to organisational culture

There are as probably as many definitions of organisational culture as there are management consultants and organisational studies specialists who have an opinion on this subject.  However, they all tend to say the same thing, albeit in different ways, and in particular they emphasise the fact that ‘culture’ is a …