Ensuring Good

In my previous post I explored some of the issues surrounding the idea of an ‘Outstanding’ rating, and particularly in the context of such a rating being both desirable and extremely difficult to obtain.  And just to emphasise how difficult it is, I looked at the CQC overall ratings figures …

In search of Outstanding

At a recent training session that I was delivering one of the participants commented that they thought the CQC was setting the bar for ‘Outstanding’ increasingly higher and higher. It’s not clear whether there is any substance to this claim, but it is certainly the case that statistically few services …

Reading the big picture

In my previous post I discussed the importance of being able to gather enough information (evidence) about a service in order to be able to construct the ‘big picture’ or overview of how it is operating. The term ‘evidence’, of course, relates to the idea that the CQC’s key lines …

Seeing the big picture

In my previous post I suggested that although a great deal of a manager’s time in the social care field is, by its very nature, taken up with ‘fire-fighting’ and crisis management, it is still possible to keep this under control and to prevent things from spiralling totally out of …

Beyond crisis management?

In my experience, it’s a very luck care home or domiciliary care manager indeed who is not spending most of their time engaged in ‘fire-fighting’ or, to use the slightly more ‘professional’ term, crisis management.  To a certain extent this goes with the territory: care work is by its very …

‘Well-led’: the question of governance

In a previous post I argued that the CQC’s ‘Well-led’ domain was important because there appears to be a strong correlation between those services that have a positive ‘Well-led’ rating and their overall rating.  In other words, get ‘Well-led’ right and (hopefully) the rest will follow.  However, I think it’s …