The question of ‘mock inspections’

Over the last couple of  years or so  a number of prospective clients (service managers and providers) have asked me if I do ‘mock inspections’.  In other words, for me to come along to their service and ‘replicate’ a real-life CQC inspection, and even to give a ‘mock rating’.  Up until recently I’ve …

‘Well-led’: the question of governance

In a previous post I argued that the CQC’s ‘Well-led’ domain was important because there appears to be a strong correlation between those services that have a positive ‘Well-led’ rating and their overall rating.  In other words, get ‘Well-led’ right and (hopefully) the rest will follow.  However, I think it’s …

What does ‘well-led’ mean?

According to the CQC,  a ‘well-led’ service (in both the adult social care and healthcare sectors) is one where : …the leadership, management and governance of the organisation make sure it’s providing high-quality care that’s based around your (the service user’s) individual needs, that it encourages learning and innovation, and …

Can QA be made to work?

In this post I want to explore the whole concept of quality assurance (QA) with particular reference to adult social care providers, i.e. those providing residential and home care services (although much of what I’m going to say is applicable to the broader health and social care sector as a …

Is ‘good’ good enough?

Is ‘good’ good enough? This may sound a rather strange question, especially for providers who have worked hard to ensure they get a ‘good’ CQC rating in all or most of the five domains that the CQC now looks at in every inspection. However, I would argue that there are …