Reading the big picture

In my previous post I discussed the importance of being able to gather enough information (evidence) about a service in order to be able to construct the ‘big picture’ or overview of how it is operating. The term ‘evidence’, of course, relates to the idea that the CQC’s key lines …

Seeing the big picture

In my previous post I suggested that although a great deal of a manager’s time in the social care field is, by its very nature, taken up with ‘fire-fighting’ and crisis management, it is still possible to keep this under control and to prevent things from spiralling totally out of …

Beyond crisis management?

In my experience, it’s a very luck care home or domiciliary care manager indeed who is not spending most of their time engaged in ‘fire-fighting’ or, to use the slightly more ‘professional’ term, crisis management.  To a certain extent this goes with the territory: care work is by its very …

What does ‘well-led’ mean?

According to the CQC,  a ‘well-led’ service (in both the adult social care and healthcare sectors) is one where : …the leadership, management and governance of the organisation make sure it’s providing high-quality care that’s based around your (the service user’s) individual needs, that it encourages learning and innovation, and …