Staying One Step Ahead

Demystifying quality assurance and the CQC In my experience, many providers and managers of residential or home care services associate the term ‘CQC’ with inspections (usually unannounced), panic and anxiety, unwarranted interference and disruption, anger and resentment, reports and ratings, and a range of other activities processes, thoughts and emotions …

Can QA be made to work?

In this post I want to explore the whole concept of quality assurance (QA) with particular reference to adult social care providers, i.e. those providing residential and home care services (although much of what I’m going to say is applicable to the broader health and social care sector as a …

Is ‘good’ good enough?

Is ‘good’ good enough? This may sound a rather strange question, especially for providers who have worked hard to ensure they get a ‘good’ CQC rating in all or most of the five domains that the CQC now looks at in every inspection. However, I would argue that there are …