‘Well-led’: the question of governance

In a previous post I argued that the CQC’s ‘Well-led’ domain was important because there appears to be a strong correlation between those services that have a positive ‘Well-led’ rating and their overall rating.  In other words, get ‘Well-led’ right and (hopefully) the rest will follow.  However, I think it’s …

What does ‘well-led’ mean?

According to the CQC,  a ‘well-led’ service (in both the adult social care and healthcare sectors) is one where : …the leadership, management and governance of the organisation make sure it’s providing high-quality care that’s based around your (the service user’s) individual needs, that it encourages learning and innovation, and …

Staying One Step Ahead

Demystifying quality assurance and the CQC In my experience, many providers and managers of residential or home care services associate the term ‘CQC’ with inspections (usually unannounced), panic and anxiety, unwarranted interference and disruption, anger and resentment, reports and ratings, and a range of other activities processes, thoughts and emotions …