Introduction to quality assurance and good governance

Whilst the KLOE Audit Tool provides a useful way to ‘map-out’ quality across services, some providers and managers also find it helpful to have a better understanding of the whole concept of quality assurance (QA) and how it fits into the wider framework of governance and the CQC inspection framework.

Therefore, Therapeia can provide a one-day training programme which provides an introduction to QA within the adult social care context. This focuses particularly on how the CQC’s five domains and 25 key lines of enquiry (KLOEs) are used to develop a ‘quality framework’ which can then serve as a basis for gathering evidence of quality across the whole service.  There is also a focus on how to build a culture of good governance and how this can help providers ensure they comply with the statutory regulations that underpin the CQC’s inspection regime, and especially Regulation 17 of the Health and Social Care Act.

The training can also be used as an introduction to using the KLOE Audit Tool, because it explains to managers and providers how best to gather evidence for each KLOE using the tool.