More about the KLOE Audit Toolkit

Although an increasing number of service providers can see the benefits of using a quality assurance (QA) system based on gathering evidence for the CQC’s key lines of enquiry (KLOEs), it is often hard to know what counts as ‘evidence’ in the first place. And it is especially difficult to work out what would be evidence for ‘Good’ or ‘Outstanding’.  Furthermore, having gathered all the relevant evidence, it may not be immediately obvious how best to interpret and report it in a meaningful way.

The aim of the KLOE Audit Toolkit is to guide you through the whole KLOE audit process with a focus on finding evidence for ‘Good’ (the CQC’s benchmark for quality).  Having such ‘Good’ solid foundations provides you with a firm base on which to develop an ‘Outstanding’ service. It also means that you can maintain complete oversight of your service and quickly identity areas where there may be need for improvement.


What’s in the Toolkit

The Toolkit comprises four core resources:

  • Therapeia’s online KLOE Audit Tool:  This is not only a fully functioning audit tool to help you gather KLOE evidence for your service, but also provides you with a model example of how best to organise such evidence in a systematic and simple-to-read manner. The Tool is deliberately designed to be easy to use and learn.  It allows you to sort and select evidence by KLOE and domain, and to record important information such as the type of evidence, a full description of the evidence, its physical location, when it was last updated, and any actions or issues attached to it.  Please click here to see a demo of the Audit Tool.

Click on image to enlarge

  • Essential KLOE evidence guidance:  There are certain types of evidence (called ‘essential evidence’ in the Toolkit) that any CQC inspector would expect to find during their inspection of a service if they were to consider rating it as ‘Good’. To make the task of choosing such essential types of evidence much easier, this guidance lists three different examples for each KLOE using an easy-to-read table.[1] The idea is that you use this table as a guide to selecting and gathering your own ‘Good’ evidence, using either Therapeia’s online KLOE Audit Tool (provided as part of the Toolkit) or an audit tool of your choice.

Click on image to enlarge

  • Writing QA Service Reports guidance: This element of the Toolkit focuses on how to interpret and report the evidence once it has been selected and collected.  Just as there are no ‘right’ or ‘wrong’ types of evidence, so there are no ‘right’ or ‘wrong’ interpretations. However, as the guidance explains there are a few basic considerations to bear in mind, particularly with regard to how the evidence provided addresses or ‘validates’ each KLOE and, ultimately, each domain.  The guidance takes you through the validation process step-by-step before explaining how to present a summary of the evidence in the form of a QA Service Report, which follows much the same format as a CQC inspection report.

Click on image to enlarge

  • Building a Culture of Quality:  This online e-book is aimed at helping you develop a broader and deeper understanding of quality assurance within your sector.  It explains the whole concept of QA in the adult social care field, why it matters, and what it means to ‘measure’ quality.  It also looks at the work of the CQC in relation to quality and QA, and the importance of developing a Culture of Quality.  It is highly recommended that you take the time to read this before you begin using the other resources in the Toolkit.
Click on image to enlarge

The thinking behind the Toolkit

Please click here if you are interested in finding out more about the thinking behind the KLOE Audit Toolkit, particularly with regards to some of the challenges in finding evidence for ‘Good’ and ‘Outstanding’.

Back to Toolkit summary


  1. For corroboration purposes the CQC recommends having at least three pieces of evidence for each KLOE. []