KLOEs

Below are listed the complete set of CQC Key Lines of Enquiry (KLOEs) for the 'Safe' domain.

To view the KLOEs along with their prompts please click here

Code Key line of enquiry Applies to
S1 How do systems, processes and practices safeguard people from abuse? All services
S2 How are risks to people assessed and their safety monitored and managed so they are supported to stay safe and their freedom is respected? All services
S3 How does the service make sure that there are sufficient numbers of suitable staff to support people to stay safe and meet their needs? All services
S4 How does the provider ensure the proper and safe use of medicines? Services that administer medicines
S5 How well are people protected by the prevention and control of infection? All services
S6 Are lessons learned and improvements made when things go wrong? All services

Below are listed the complete set of CQC Key Lines of Enquiry (KLOEs) for the ‘Effective’ domain.

To view the KLOEs along with their prompts please click here

Code Key line of enquiry/prompt Applies to
E1 Are people’s needs and choices assessed and care, treatment and support delivered in line with current legislation, standards and evidence-based guidance to achieve effective outcomes? All services
E2 How does the service make sure that staff have the skills, knowledge and experience to deliver effective care and support? All services
E3 How are people supported to eat and drink enough to maintain a balanced diet? Services that provide, prepare or serve food, or that support people to do so for themselves
E4 How well do staff, teams and services within and across organisations work together to deliver effective care, support and treatment? All services
E5 How are people supported to live healthier lives, have access to healthcare services and receive ongoing healthcare support? All services
E6 How are people's individual needs met by the adaptation, design and decoration of premises? Providers of accommodation for persons who require nursing or personal care
E7 Is consent to care and treatment always sought in line with legislation and guidance? All services

Below are listed the complete set of CQC Key Lines of Enquiry (KLOEs) for the ‘Caring' domain.

To view the KLOEs along with their prompts please click here

Code Key line of enquiry/prompt Applies to
C1 How does the service ensure that people are treated with kindness, respect and compassion, and that they are given emotional support when needed? All services
C2 How does the service support people to express their views and be actively involved in making decisions about their care, support and treatment as far as possible? All services
C3 How are people's privacy, dignity and independence respected and promoted? All services

Below are listed the complete set of CQC Key Lines of Enquiry (KLOEs) for the ‘Responsive' domain.

To view the KLOEs along with their prompts please click here

Code Key line of enquiry/prompt Applies to
R1 How do people receive personalised care that is responsive to their needs? All services
R2 How are people’s concerns and complaints listened and responded to and used to improve the quality of care? All services
R3 How are people supported at the end of their life to have a comfortable, dignified and pain-free death? Services that provide care to people at the end of their lives.

Below are listed the complete set of CQC Key Lines of Enquiry (KLOEs) for the ‘Well-led' domain.

To view the KLOEs with their prompts please click here

Code Key line of enquiry/prompt Applies to
W1 Is there a clear vision and credible strategy to deliver high-quality care and support, and promote a positive culture that is person-centred, open, inclusive and empowering, which achieves good outcomes for people? All services
W2 Does the governance framework ensure that responsibilities are clear and that quality performance, risks and regulatory requirements are understood and managed? All services
W3 How are the people who use the service, the public and staff engaged and involved? All services
W4 How does the service continuously learn, improve, innovate and ensure sustainability? All services
W5 How does the service work in partnership with other agencies? All services