Robust quality assurance (QA) and good governance are the key to a safe and high quality service. They are also the basis of strong leadership and effective management, which is the cornerstone of the CQC’s ‘Well-led’ domain.
Therapeia can provide a comprehensive assessment and evaluation of your existing QA and governance systems and processes in your service. This is in order to establish to what extent it has already established a culture of good governance, and, if necessary, what steps need to be taken in order to develop such a culture.
The review process focuses on three key areas:
- Quality assurance (QA): in particular, what systems and processes, both formal and informal, that you have in place to ensure that you assess, monitor and improve the quality and safety of your service on a continuous basis.
- Inclusive management: this is about the style of management in your service, and the extent to which it engages with all stakeholders, including staff, service users, relatives, visiting professionals, and commissioners.
- Organisational learning and improvement: how the service uses all the information and feedback from (1) and (2) in order to continually learn and evolve.