QA and governance reviews

Robust quality assurance (QA) and good governance are the key to a safe and high quality service.  They are also the basis of strong leadership and effective management, which is the cornerstone of the CQC’s ‘Well-led’ domain.

Therapeia can provide a comprehensive assessment and evaluation of  your existing QA and governance systems and processes in your service. This is in order to establish to what extent it has already established a culture of good governance, and, if necessary, what steps need to be taken in order to develop such a culture.

The review process focuses on three key areas:

  1. Quality assurance (QA): in particular, what systems and processes, both formal and informal, that you have in place to ensure that you assess, monitor and improve the quality and safety of your service on a continuous basis.
  2. Inclusive management: this is about the style of management in your service, and the extent to which it engages with all stakeholders, including staff, service users, relatives, visiting professionals, and commissioners.
  3. Organisational learning and improvement: how the service uses all the information and feedback from (1) and (2) in order to continually learn and evolve.