Self-Assessment Tool introduction

The purpose of this tool is allow you to gather evidence of quality in your service using the Care Quality Commission's (CQC) five domains and twenty five Key Lines of Enquiry (KLOEs). For each KLOE you can identify and describe as many pieces of evidence as you wish, but three is probably a good optimum. Each piece of evidence is entered as a separate row on the table.  When you have finished collecting evidence you can either print the table in PDF format or export to Excel for further analysis.

The mapping tool is a simple but very effective way of allowing providers and managers to look for evidence of quality across the whole of their service using the CQC's own inspection methodology.

Please take a moment to watch this demo video of the tool in action.  Please note: depending on your internet speed you may need to adjust the picture quality to get the best resolution (I recommend you set this to HD if your connection is fast enough).

To get the best use out of this tool you should use it in conjunction with the KLOE evidence page, which lists, by domain and KLOE number, the types of the evidence that the CQC recommends you look for each KLOE.

Please note that you have to be a registered member to access and use the tool. This also means that only you will have access to your specific data set, so there is no danger of anyone else viewing the information.

The question of ratings

Unlike some self-assessment tools on the market this one does not attempt to 'rate' your service as 'outstanding', 'good', 'requires improvement' or 'inadequate'. The reason for this is quite simple: the CQC arrives at its final ratings for each of the domains and for the overall service by a complex process of discussion and analysis within the inspection team and which continues after the inspection team has left the premises. Therefore, there is no way any piece of software can accurately 'rate' the service, and neither for that matter, can anyone else other than the CQC inspection team itself.


The idea of the Self-Assessment Tool is that it allows providers and managers to collect and update evidence on an ongoing basis.  Therefore to get the best out of the tool and the information it provides I strongly recommend that you put aside around 30 minutes a day, if at all possible, in order to collect evidence for one or more of the KLOEs.  Bearing in mind there are currently 25 separate KLOEs, and it's good practice to collect at least three pieces of evidence for each KLOE, it is perfectly feasible to identify and record these 75 separate pieces of evidence within a one month period if around 30 minutes is allocated for this task on a daily basis.  After that you can continue gathering even more evidence and updating the information you already have.

I appreciate that even this short amount of time may be precious for many providers and managers, but please do bear in mind once you get into the habit of using the tool it will quickly become second nature and part of your daily routine.  Furthermore, this is not only about mapping out quality across your service in order to help ensure you are 'CQC ready', but perhaps even more importantly, it is a way to help you develop a 'quality mindset', and to encourage your colleagues to do likewise.

Please have a look at the sample table below which shows a sample of KLOE evidence recorded for two different services managed by the same provider.  Please note, this is for demonstration purposes only so you won't be able to enter or edit information but you will be able to try the export to PDF and Excel functions.