Staying One Step Ahead

Demystifying quality assurance and the CQC In my experience, many providers and managers of residential or home care services associate the term ‘CQC’ with inspections (usually unannounced), panic and anxiety, unwarranted interference and disruption, anger and resentment, reports and ratings, and a range of other activities processes, thoughts and emotions …

Can QA be made to work?

In this post I want to explore the whole concept of quality assurance (QA) with particular reference to adult social care providers, i.e. those providing residential and home care services (although much of what I’m going to say is applicable to the broader health and social care sector as a …

A perfect storm?

Two stories relating to social care have caught my eye in the last few days.  The first was an article in The Guardian which claims that the imminent crisis in the residential care home sector will dwarf the current problems of the UK steel industry.  The second comes from the …

The CQC, quality and culture

Over the last eighteen months or so the Care Quality Commission (CQC) has significantly changed the way it inspects health and social care providers, i.e. hospitals, care homes, domiciliary care services, mental health services, as well as expanding its remit, for example by now inspecting GP practices. Instead of the …