Are you ready for the brave new world of CQC regulation?

The CQC recently published an update on how they intend to move forward with their monitoring and inspections as the Covid restrictions are gradually lifted. With regards to adult social care services, the update states that the CQC will ‘inspect and re-rate services where appropriate…’ The guidance also makes it …

Staying One Step Ahead

Demystifying quality assurance and the CQC In my experience, many providers and managers of residential or home care services associate the term ‘CQC’ with inspections (usually unannounced), panic and anxiety, unwarranted interference and disruption, anger and resentment, reports and ratings, and a range of other activities processes, thoughts and emotions …

How to change a culture

In their latest revision of the Key Lines of Enquiry (KLOEs) for adult social care last November, the CQC strengthened the ones for ‘well-led’.  This appears to reflect a growing recognition that strong management and leadership is key to providing a high quality and caring service.   Furthermore, KLOE W1 asks …