In search of Outstanding

At a recent training session that I was delivering one of the participants commented that they thought the CQC was setting the bar for ‘Outstanding’ increasingly higher and higher. It’s not clear whether there is any substance to this claim, but it is certainly the case that statistically few services …

Reading the big picture

In my previous post I discussed the importance of being able to gather enough information (evidence) about a service in order to be able to construct the ‘big picture’ or overview of how it is operating. The term ‘evidence’, of course, relates to the idea that the CQC’s key lines …

What does ‘well-led’ mean?

According to the CQC,  a ‘well-led’ service (in both the adult social care and healthcare sectors) is one where : …the leadership, management and governance of the organisation make sure it’s providing high-quality care that’s based around your (the service user’s) individual needs, that it encourages learning and innovation, and …