A lack of oversight?

A common criticism of many services that the CQC has rated ‘Requires Improvement’ or ‘Inadequate’ is that the manager was not aware of the problems that the inspection team found during their visit.  I’ve found this to be the case with a number of my own clients, who were often …

Ensuring Good

In my previous post I explored some of the issues surrounding the idea of an ‘Outstanding’ rating, and particularly in the context of such a rating being both desirable and extremely difficult to obtain.  And just to emphasise how difficult it is, I looked at the CQC overall ratings figures …

Reading the big picture

In my previous post I discussed the importance of being able to gather enough information (evidence) about a service in order to be able to construct the ‘big picture’ or overview of how it is operating. The term ‘evidence’, of course, relates to the idea that the CQC’s key lines …