Ensuring Good

In my previous post I explored some of the issues surrounding the idea of an ‘Outstanding’ rating, and particularly in the context of such a rating being both desirable and extremely difficult to obtain.  And just to emphasise how difficult it is, I looked at the CQC overall ratings figures …

In search of Outstanding

At a recent training session that I was delivering one of the participants commented that they thought the CQC was setting the bar for ‘Outstanding’ increasingly higher and higher. It’s not clear whether there is any substance to this claim, but it is certainly the case that statistically few services …

Can QA be made to work?

In this post I want to explore the whole concept of quality assurance (QA) with particular reference to adult social care providers, i.e. those providing residential and home care services (although much of what I’m going to say is applicable to the broader health and social care sector as a …