Ensuring Good

In my previous post I explored some of the issues surrounding the idea of an ‘Outstanding’ rating, and particularly in the context of such a rating being both desirable and extremely difficult to obtain.  And just to emphasise how difficult it is, I looked at the CQC overall ratings figures …

In search of Outstanding

At a recent training session that I was delivering one of the participants commented that they thought the CQC was setting the bar for ‘Outstanding’ increasingly higher and higher. It’s not clear whether there is any substance to this claim, but it is certainly the case that statistically few services …

Seeing the big picture

In my previous post I suggested that although a great deal of a manager’s time in the social care field is, by its very nature, taken up with ‘fire-fighting’ and crisis management, it is still possible to keep this under control and to prevent things from spiralling totally out of …